Internship at EF Brighton

EF International Language Campuses | Intern | Internship | Operations & Customer Service

Brighton, United Kingdom

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EF International Language Campuses has a long running record for offering successful internship placements to the right applicants and usually has several interns of various backgrounds working in different departments of the school at any time.  Interns are expected to take on real responsibilities, challenging workloads and are considered part of the team.  As this is an unsalaried position, in return they receive free accommodation and a great experience – certainly a very useful addition to any CV.  Future career opportunities are often available, and preference is given to applicants with proven and successful internship experience within the company.

 

INTERNSHIP PACKAGE:

  • Exact duties to be allocated on arrival and subject to change but to be administrative & student contact based in office areas
  • Accommodation provided in Host Family or student residence in shared room/flat (sharing with staff)
  • Bathroom & toilet facilities shared with students and other staff
  • Breakfast daily. Cooking facilities provided for evening meals.
  • Free access to Wi-Fi
  • Opportunity to undertake specific projects if desired
  • Preferred length of internship is 3-6 months

 

ESSENTIAL SKILLS:

  • Excellent English language skills
  • Outgoing & confident personality with friendly manner and good sense of humor
  • Good communicator who enjoys meeting people
  • Flexible, energetic & flourishes in busy & varied work environment
  • Organized & creative, attention to presentation & detail
  • Customer service focused
  • Multicultural experience/awareness 

 

POSSIBLE DUTIES: (Interns are allocated to one main department but may help in other departments as needed)

 

General duties

  • General administrative & clerical duties
  • Answering student enquiries
  • Answering the telephone
  • Filing paperwork
  • Assist with registration & induction of new students on arrival. Prepare student folders for intakes
  • Assisting with registration of new students on arrival
  • Acting as designated responsible adult to accompany students for hospital/doctor’s visits, off-site trips and excursions where needed (may be required out of hours)

 

Customer Support & Welfare Department

  • Reception duties
  • Processing new enrolments & changes to student’s courses
  • Distributing daily post
  • Answering the phone to external customers
  • Preparing and distributing weekly student evaluations to school staff
  • Daily class check for under 18 students
  • Assist with welfare follow up on under 18s class checks & missing nightly curfews
  • Help to organize and prepare for the weekly student intakes

 

Social Activities Department

  • Help to organize, promote and supervise weekday, evening and weekend social activities
  • Assist putting together weekly programme of events & monthly newsletter
  • Research new activities
  • Entering activities information on my.ef website feature
  • Help with display of information around the campus
  • Prepare documents & information for weekend excursions
  • Help with design & production of promotional literature for activities
  • Supervising weekend excursions if desired

 

Homestay Accommodation Department

  • Clerical duties in office such as basic database entry and filing
  • Answering the telephone & take telephone messages
  • Help with student enquiries
  • Prepare recruitment material such as leaflets/posters
  • Outside recruitment campaigns such as leafleting in specified areas or door to door, booking local newspaper advertising etc.
  • Visit new host families to check suitability

 

Residence Accommodation Department

  • Clerical duties in office such as basic database entry and filing
  • Answering the telephone & take telephone messages
  • Help with student enquiries
  • Assist with residence room allocations & administration
  • Liaise with Sales offices regarding residence availability for new bookings
  • Reception weekend duties and check-ins/check-outs

 

Academic Department

  • Assist with organization of departure tests & distribution of departure reports & certificates
  • Weekly attendance and welfare checks for students missing classes
  • Preparation of Teacher Induction Packs
  • Distribution of class books to teaching staff
  • Administration of student book payments
  • Preparation & distribution of weekly teacher documents such as class registers
  • Advising and assisting students with basic academic issues such as assigning new online classes, taking requests for class changes and so on
  • Other general daily support & admin queries to academic managers

 

RESIDENCE RESPONSIBILITIES:

(All staff receiving residence accommodation are required to undertake some additional residence responsibilities as well as their work in school)

 

  • Weekend reception hours – as advised by line manager
  • Assist with checking in & out arrivals and departures to the EF residence
  • Administration tasks relating to residence work such as preparing arrival information, keys etc
  • Carrying out room checks
  • Carrying out nightly curfew checks for under 18s on rotation
  • Assisting residence students with general enquiries over the weekend
  • Checking and reporting welfare issues relating to students in residence
  • Assist with devising, organization and supervision of residence evening activities on rotation such as movie & quiz nights, book clubs, karaoke nights etc.

 

This list of possible duties is not comprehensive, and all interns may be asked to help with other school jobs. EF is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to a criminal record check and character referencing.

 

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工作地点及职能类别

Brighton image

EF-Brighton-Sussex Square
1 Sussex Square
Brighton, BN2 1FJ
United Kingdom

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国际事务协调工作:旅游协调员,住宿专家,分校校长和客户服务等。

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