Operations Director

EF | Full-Time | Mid-Senior Level | Operations & Customer Service

Miami, United States


Operations Director

The Operations Director leads and manages the operations of the EF Teach Online USA Center. The ideal candidate must be extremely organized, comfortable in a fast-changing environment, and agile to work with different aspects of the business. He/she must have a keen attention to detail and experience managing people. He/she is responsible for increasing the efficiency of the center operations to facilitate fast growth.


Primary responsibilities include:

  • Identify, plan and facilitate implementation of process improvement initiatives, based on data analysis.
  • Collaborate with Business Systems and tech teams to improve existing and roll out new services/functionalities of online teaching platform, Salesforce org, and other systems.
  • Test and troubleshoot final system setups and assist with end-user training.
  • Analyze data, identify trends and monitor KPIs to support business decisions.
  • Oversee monthly invoicing process for thousands of online instructors contracted with the center.
  • Supervise and oversee all activities of a growing team of 10+ Operations Managers and Coordinators, who provide day-to-day support to independent contractors and communicate sensitive contract related issues to teachers.
  • Create an inspiring and motivating environment with an open communication culture, and mentor staff through change.
  • Remain familiar with all basic center recruitment and academic policies and procedures to coordinate projects with other teams as necessary.
  • Assist Center Director in various initiatives and projects.


Essential Requirements:

  • Master’s degree (MBA preferred) and fluency in English.
  • Five plus years’ experience in a people and data centric operations role.
  • Experience managing people.
  • Ability to take initiative, show excellent discretionary judgement and drive projects with minimal supervision.
  • Ability to manage multiple project streams efficiently.
  • Analytical skills to evaluate data and make operational decisions.
  • Strong attention to detail, good written and verbal communication skills and proficiency in Excel.
  • Ability to change gears quickly and take on a “start-up” attitude to jump in and fix whatever challenge presents itself on our growing team.


Preferred but not required:

  • Past experience with remote workers and/or independent contractors
  • Experience working with Salesforce


Miami image

EF-Miami-Work From Home
Miami, 33161
United States

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